Jobs @ GlobalEdge
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Analyst - IT II
Submitted by ahavele on Sat, 05/08/2021 - 14:13
Title
Infrastructure Analyst
Job #
50972
Classification
IT
Location
Jackson, Mississippi
Hourly Rate
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Post Date
Position Description
Seeking Infrastructure Analyst for a full time contract position.
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of company's policies and procedures. Our customers include all of company users (local and remote).
* Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.
* PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.
* Ensure compliance with defined policies and procedures around end user client security and infrastructure
* Site IT disaster recovery planning
* Participation in IT projects that require coordination, communication and/or implementation.
* Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure.
Initial Duration: 12 months
Primary Skills Required
* Working knowledge of MS Windows Operating System, MS Office, PC hardware
Primary Skills Preferred
* Understanding of LAN, servers, storage and phone systems preferred
Education Required
* Associates degree or high school diploma
Education Preferred
See Position Description
Work Experience Required
* Two years IT experience preferred
* 3-5 years Experience in infrastructure IT Support role.