Jobs @ GlobalEdge
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Customer Contact Specialist
Submitted by ahavele on Mon, 05/02/2022 - 14:32
Title
Customer Contact Specialist
Job #
51037
Classification
Engineering
Location
Saginaw, Michigan
Hourly Rate
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Post Date
Position Description
Seeking a Logistics Coordinator or Customer Contact Specialist for the 1st shift at an automotive components manufacturing plant. This is a full-time position with benefits.
Roles and Responsibilities:
This person will as the liaison between the Company and the Customer. He/She will ensure accurate and timely delivery of products to the customer.
* Thoroughly understand the customer requirements and ship schedules.
* Maintain data integrity with respect to the billing process.
* Communicate ALL material shortages to the customers and Company's Plant Schedulers.
* Set up expedited shipments when necessary.
* Resolve any errors and quantity discrepancies.
* Work with other Customer Contact Specialists, Plant Schedulers, Shipping Clerks and the Planning Group.
* Must be able to work flexible hours, work daily overtime as required and work weekends as required.
* Directly interact with outside truck drivers.
Primary Skills Required
* Excellent written and oral communication skills
* Pleasant attitude and speaking voice
* Very detail-oriented and have the ability to multitask
* Strong organizational skills and good time management skills.
Primary Skills Preferred
* Knowledge of QAD/TMS (Transportation Management Software) systems
* Knowledge of basic manufacturing processes
* Previous operations or logistics experience.
Education Required
* High school graduate with training such as that acquired in the first year of college, technical or business school. Bachelor's degree preferred.
Education Preferred
See Position Description
Work Experience Required
* 1-3 years relevant experience.
* Experience in logistics or customer interactions preferred.