IT Analyst II

Seeking Systems Administrator (IT Support Analyst) for a full-time position with benefits.
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Company's policies and procedures with minimal supervision. Our customers include all of Company’s users (local and remote).
Responsibilities:
* Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.
* PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.
* Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.
* Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure.
* Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
* Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
* Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
* Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
* Assist with support of site-based IT systems.
* Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed.
* Identify opportunities for improvement.
* Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
* Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required.
* Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Company's physical and information assets.