Jobs @ GlobalEdge
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Customer Support Engineering - 6
Submitted by ahavele on Tue, 09/20/2022 - 22:56
Title
Resident Engineer
Job #
51084
Classification
Engineering
Location
Fort Wayne, Indiana
Hourly Rate
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Post Date
Position Description
Seeking a Resident Engineer (Customer Support Engineer) located at customer facility. The person will serve as the link between the plant and the manufacturing facility. This person should be highly organized and have superior communication skills as he/she will interface with customers. Person needs to be the communication link between Customer Plant and Company.
Responsibilities:
Required to re-verify parts within the computer system.
Perform a good first level analysis of non-conformances.
Verify all suspect product and maintain product test equipment.
Expedite non-confirming material back to Company same day.
Input data into Incident Reporting System (IRS).
Provide technical support and system understanding.
Conduct/coordinate initial 24 hour containment. Where required, coordinate additional containment. Be an integral part of the response teams.
Write a weekly trip report.
Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide/coordinate special event activity.
Develop customer relationships in the plant to improve the product and maintain or increase the business.
Primary Skills Required
* Must be computer literate and familiar with Excel, Word, and email.
* Strong organization skills
* Superior communication skills
Primary Skills Preferred
Education Required
College degree with a major in Engineering.
Education Preferred
See Position Description
Work Experience Required
* 4-6 years of related work experience.