Customer Service Representative

Seeking a Customer Order Representative in the repairs department for a full-time position. This is a customer support/customer service role. This department manages returns from customers, communicates with those customers, and works with the technicians to ensure set turn-around-times are met.
Work Hours: 7am-3:30pm, Monday-Friday (some flexibility with these hours available).
Initially, this is planned to be a three month position. Possibility of extension if needed.
Duties and Responsibilities:
* Ensure prompt, accurate order entry, call activity recording, and sales order entry of all aircraft units returned by customer for maintenance.
* Provide rapid, accurate interpretation of customer requirements to the repair technicians via data entry, to ensure conformance to each purchase order workscope instructions and internal protocols.
* Process customer requests as assigned by manager (i.e. certificates, FAA documents, self-audits, shipment pre-alerts, warranty claims, maintenance history, etc).
* Monitor and expedite internal material orders and orders stopped due to internal holds.
* Review and interpret customer-specific Purchase Order requirements with regard to standard repair protocols.
* Perform customer/contract related order maintenance in a prompt, accurate manner. Complete the following tasks: record order entry, order change activity, shipping information, billing information, customer contact information, and customer reason for return.
* Communicate effectively with customer to resolve documentation and logistical discrepancies pertaining to returned items.
* Monitor and communicate effectively with supply chain staff to expedite internal material orders for the repair department.
* Monitor and communicate effectively with accounting personnel (orders may need to be expedited once accounting holds are lifted).
* Promptly and accurately prepare customer requests for certificates, self audits, shipment pre-alerts, and warranty claims.
* Maintain repair department maintenance data-pack files (i.e. customer return paperwork, purchase order, quotations, maintenance documentation, etc).
* Assist with reporting, expediting, and scheduling as necessary, while maintaining the following Turn-Around-Times (TAT):
**24 hours for Sales order and Call Activity recording
**24 hours for returning all misdirected product