Customer Contact Specialist

Submitted by ahavele on Sun, 10/10/2021 - 11:32

Title

Customer Contact Specialist

Job #

50995

Classification

Engineering

Location

Saginaw, Michigan

Hourly Rate

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Post Date

Position Description

Seeking a Customer Contact Specialist for a full-time position. The position is in the 2nd shift at an automotive components manufacturing plant.

Job Duties and Responsibilities:

* Act as the liaison between the Company and the Customer.
* Ensure accurate and timely delivery of products to the customer.
* Must thoroughly understand the customer requirements and ship schedules.
* Maintain data integrity with respect to the billing process.
* Communicate ALL material shortages to the customers and Company Plant Schedulers.
* Set up expedited shipments when necessary.
* Resolve any Cum errors and quantity discrepancies.
* Work with other Customer Contact Specialists, Company Plant Schedulers, Shipping Clerks and the planning group.
* Interact directly with outside truck drivers.
* Must be able to work flexible hours, work daily overtime as required and work weekends as required.

Initital Duration: 12 months

Primary Skills Required

* Must have excellent written and oral communication skills as well as a pleasant attitude and speaking voice. * Must be very detail-oriented and have the ability to multitask. * Must have strong organizational skills and good time management skills. * Knowledge of QAD/Transportation Management Systems, knowledge of logistics, knowledge of basic manufacturing processes or previous operations or logistics experience desired.

Primary Skills Preferred

Education Required

* High school graduate with training such as that acquired in the first year of college, technical or business school. Bachelor's Degree preferred.

Education Preferred

See Position Description

Work Experience Required

* 1 to 3 years of relevant experience. * Experience in logistics or customer interactions preferred.

Work Experience Preferred